Sometimes, you don’t get what you shopped for.
And in this case, we are happy to offer you a refund, exchange or credit.
You’re entitled to a refund, exchange or credit under the following circumstances:
- The product is faulty.
- The product is significantly different to what was shown or described to you.
- The product is ot fit for the purpose you made known to us before we supplied it to you.
Subject to the above circumstances, wigs, hair extensions, brushes, hair accessories, colours are non-refundable due to hygiene reasons.
Proof of purchase must be provided. Please choose carefully as we do not refund for change of mind.
If your online purchase is refunded, your refund will be made to the original payment method, except Paypal, Afterpay, Zip Pay, Humm and latitude pay payments which will be refunded in cash or applied to your Credit/Debit card.
If you wish to be refunded via your original payment method of PayPal, Afterpay, Zip Pay, Humm or latitude pay please email [email protected] with your order number and reason for returning your item.