How to make a return
I want to return my item. Can I?
We are happy for you to return a faulty or damaged item, so we make this process easy for you!
Just email us at [email protected] and we’ll sort out the return options super-fast. In lots of cases, you will be able to return online purchases to your closest Colour Loft store.
They can then process the return for you and if it’s your lucky day and the item is in stock, you can replace it there and then!
How do I return something if I purchased it in-store?
That one’s easy!
just head back into the same store with your faulty goods and they will handle the exchange or refund on the spot for you. If you can’t get to that store, any Color Loft store can help.
Or email us at [email protected],com.au and we can get the situation sorted for you.
Just don’t forget to have your proof of purchase close whatever option you choose!